1 March 2024
1 March 2024
Customer service excellence is fundamental for any brokerage company. The intensely competitive environment of the financial market sets high standards for service quality, and those who meet these standards better than others achieve the best results. MetaQuotes offers MetaTrader 5 Access Server Hosting, which dramatically reduces network latency and improves traders' access to trading. Many companies use the server hosting solution to increase the quality of their services. Representatives of FxGrow Limited have agreed to share their hosting usage experience.
FxGrow Limited has been using MetaTrader 5 Access Server Hosting for the past year. The service has enabled the company to ensure low-latency and high-performance access for its global base of more than 80,000 traders. The order execution of less than 10 ms has even become one of the main advantages highlighted in the broker's website. According to the company representatives, such conditions are crucial in the fast-paced world of financial trading. Access servers are easy to set up and manage, allowing the company to quickly adapt to changing trading conditions and specific requirements of each region where FxGrow Limited operates. They have also noted that MetaTrader 5 Access Server Hosting enhances the security of traders’ data, which is of paramount importance in the financial industry.
"We strive to offer the best service to our clients, so we did our best to choose the most suitable hosting service," says Mr Mohammad Mazeh Head of Brokerage and System Administration of FxGrow Limited. "While there were other options available, we found that MetaQuotes' solution offered a unique combination of flexibility, security and ease of use, unmatched by other providers."
The key service feature for the company is the ability to almost instantly launch a new access point and flexibly adjust settings in response to changing traders' activity. A huge advantage of MetaTrader 5 Access Server Hosting is the high level of data security, which aligns with the company's commitment to protect clients' information. "The availability of both IPv4 and IPv6 addresses, along with access to data centers in financial hubs, further solidified our decision", Mr Mohammad Mazeh adds.
Advantages of MetaTrader 5 Access Server Hosting noted by FxGrow Limited:
Since implementing the server, the company has observed a noticeable improvement in traders' experience due to reduced latency and improved data security. According to FxGrow Limited management, this has led to increased customer satisfaction and retention. Furthermore, the ability to quickly adapt to changing market conditions has allowed the company to better serve its global clientele, leading to improved trading volumes and revenue.
In the future, FxGrow Limited intends to continue leveraging MetaTrader 5 Access Server Hosting and stay agile and responsive to market dynamics. As the business grows and the trader base expands, the company will further scale the use of the service to meet increased demand.
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